Welcome to Servingo (“Servingo”, “we”, “us”, or “our”). Servingo is an on-demand services platform that enables users to discover, request, schedule and receive various services from independent service professionals/partners.
By accessing or using the Servingo website, mobile application, or related services (“Platform”), you agree to be bound by these Terms & Conditions. If you do not agree with these Terms, please do not use the Platform.
Servingo operates as a technology platform connecting customers with independent service providers/service partners. Depending on the service, Servingo may facilitate booking, communication, payment, customer support and other platform-related functions.
Unless expressly stated otherwise, Servingo does not directly employ or provide every service professional listed on the Platform.
To use Servingo, you must:
Be legally capable of entering into a binding agreement.
Provide accurate and complete information.
Use the Platform only for lawful purposes.
Comply with all applicable laws and regulations.
Keep your account credentials confidential.
If you are using Servingo on behalf of a business or another person, you confirm that you have the authority to do so.
Certain services may require registration or creation of an account.
You are responsible for:
Maintaining the confidentiality of your login credentials.
Providing accurate information.
Updating your information when necessary.
All activities conducted through your account.
Servingo reserves the right to suspend or terminate accounts where information is inaccurate, fraudulent, misleading or where the Platform is misused.
Users may request services through the Platform by selecting the relevant service, location, date and time.
A booking request may be subject to:
Service partner availability.
Service area availability.
Confirmation by the service provider.
Applicable service charges.
Other operational conditions.
Submitting a booking request does not necessarily guarantee that the service will be provided unless the booking is confirmed.
Service providers available through Servingo may be independent professionals, businesses or service partners.
Service providers are responsible for performing the services they accept in accordance with the agreed scope of work.
Servingo may facilitate communication and booking but does not necessarily control the manner in which an independent service provider performs a service.
Prices displayed on the Platform may vary depending on:
Type of service.
Location.
Service requirements.
Materials or spare parts required.
Service partner pricing.
Taxes and applicable charges.
Additional work requested by the customer.
Where applicable, the final amount payable will be communicated to the customer before or during service completion.
Payments may be processed through third-party payment service providers. By making a payment, you agree to comply with the applicable terms of the payment provider.
If additional work, materials, spare parts or services are required beyond the original booking, additional charges may apply.
Where reasonably practicable, the customer will be informed before undertaking significant additional work.
The customer may be required to approve such additional charges before the additional work is performed.
Customers may cancel or reschedule bookings subject to the cancellation policy applicable to the particular service.
Cancellation charges may apply depending on:
Time of cancellation.
Service type.
Service partner's travel or visit.
Whether work has already commenced.
Other applicable booking conditions.
Servingo may also cancel or reschedule a booking due to service partner availability, operational circumstances, technical issues, safety concerns or other reasonable reasons.
Refunds, where applicable, will be processed according to the relevant service and refund policy.
Refunds may be subject to deductions for:
Services already provided.
Cancellation charges.
Materials purchased or used.
Payment processing charges, where applicable.
Other legitimate charges.
The processing time for refunds may depend on the payment method and third-party payment provider.
Customers agree to:
Provide correct service details and location information.
Provide reasonable access to the premises where required.
Ensure that the service environment is reasonably safe.
Disclose relevant information necessary for performing the service.
Treat service partners respectfully.
Not engage in abusive, threatening, discriminatory or unlawful behaviour.
Not request services for unlawful purposes.
Users must not:
Use Servingo for unlawful activities.
Provide false or misleading information.
Create fraudulent bookings.
Attempt to manipulate ratings, reviews or referral systems.
Abuse promotional offers or coupons.
Interfere with the operation of the Platform.
Attempt to gain unauthorized access to Servingo systems.
Upload malicious software or harmful content.
Use another person's account without authorization.
Circumvent applicable Platform fees or security mechanisms.
Servingo aims to provide a convenient and reliable service marketplace; however, service quality may depend on the individual service provider.
If you have a complaint regarding a service, you should contact Servingo through the available customer-support channels as soon as reasonably possible.
Servingo may investigate complaints and, where appropriate, communicate with the relevant service partner to facilitate resolution.
Customers should secure valuable or sensitive belongings before service work begins.
Where a service provider causes damage through negligence or improper performance, the matter may be reviewed based on the circumstances, available evidence and applicable law.
Servingo will not be responsible for loss or damage arising from circumstances outside its reasonable control or from the customer's own acts or omissions.
The Platform may use third-party services including payment gateways, mapping services, communication services, analytics providers and other technology providers.
Use of such third-party services may be subject to their respective terms and privacy policies.
Users may be permitted to submit ratings, reviews, comments or other feedback.
Reviews must be genuine, relevant and based on the user's actual experience.
Users must not post:
False or misleading reviews.
Abusive or threatening content.
Hate speech.
Personal or confidential information.
Defamatory or unlawful content.
Content intended to manipulate ratings.
Servingo may remove content that violates these Terms or applicable law.
All Servingo branding, logos, trademarks, software, website content, graphics, text, designs and other intellectual property available on the Platform are owned by or licensed to Servingo, unless otherwise stated.
Users may not reproduce, modify, distribute, sell, copy or commercially exploit Servingo's intellectual property without prior written permission.
Servingo may collect and process information necessary to provide its services, including account information, booking details, contact information, location information and payment-related information.
The collection and use of personal information is governed by Servingo's Privacy Policy.
Servingo aims to keep the Platform available and functional but does not guarantee uninterrupted or error-free operation.
The Platform may occasionally be unavailable due to:
Maintenance.
Technical issues.
Network failures.
Security incidents.
Third-party service interruptions.
Events beyond Servingo's reasonable control.
To the extent permitted by applicable law, Servingo shall not be liable for indirect, incidental, special or consequential losses arising from the use of the Platform or services.
Servingo's liability, where legally applicable, will be limited to the extent permitted under applicable law and the specific circumstances of the claim.
Nothing in these Terms is intended to exclude or limit liability that cannot legally be excluded or limited under applicable law.
To the extent permitted by law, users agree to indemnify and hold Servingo, its affiliates, officers, employees and representatives harmless from claims, losses, liabilities, damages and expenses arising from:
Violation of these Terms.
Misuse of the Platform.
Fraudulent or unlawful activities.
Violation of third-party rights.
Information or content submitted by the user.
Servingo may suspend, restrict or terminate access to an account or Platform services if:
These Terms are violated.
Fraudulent activity is suspected.
The Platform is being misused.
Required by law or regulatory authorities.
Continued access creates a security or operational risk.
Termination does not affect rights or obligations that accrued before termination.
Servingo shall not be responsible for delays or failure to perform obligations caused by events beyond its reasonable control, including natural disasters, government actions, strikes, public emergencies, internet or telecommunications failures, technical disruptions or other similar events.
Servingo may update these Terms & Conditions from time to time.
Updated Terms will be published on the Platform with the revised effective date. Continued use of the Platform after changes are published may constitute acceptance of the updated Terms, subject to applicable law.
These Terms shall be governed by the applicable laws of India.
Subject to applicable law, disputes relating to the Platform or these Terms shall be subject to the jurisdiction of the competent courts having jurisdiction over the applicable place of Servingo's registered/business operations.
For questions, complaints or support regarding these Terms, users may contact Servingo through the contact details provided on the official Servingo website or mobile application.
Servingo
On-Demand Services at Your Doorstep
Website: servingo.in
Email: info@servingo.in
